Stevan Bodiroza

IT Tickets Analysis

The data presented in this Power BI project is entirely fictitious and should not be interpreted as reflecting the activities, financial status, or operational practices of any real-world company. The datasets, reports, and insights provided herein are solely for demonstration purposes, designed to exhibit the capabilities of Power BI and to guide users through its features and functionalities. Any resemblance to actual events, locales, or persons, living or dead, is purely coincidental.

Description

This IT Help Desk Dashboard provides a comprehensive overview of IT ticket activity for a fictional company.

Tickets by Severity: A pie chart that shows the distribution of tickets across different severity levels (Major, Normal, Minor). This helps to identify the urgency of IT issues being reported. In this example, Major tickets make up the smallest portion (15%) while Minor tickets account for the largest portion (68%).

Total Tickets by Department: A bar chart that shows the number of tickets received by each department. This helps to identify which departments are generating the most tickets and may require additional IT support. In this example, Finance has the most tickets, while Customer Service has the fewest.

Ticket Resolution Time by Resolution Average: A line chart that shows the average resolution time for tickets over a period of time. This helps to track trends in IT support efficiency.

Tickets by Status: A table that shows the number of tickets in different stages of the resolution process (Open, Pending Review, Resolved). This provides insights into the current workload of the IT support team.

Overall, this IT Help Desk Dashboard allows Company to monitor IT ticket volume, identify areas requiring additional support, and track the efficiency of IT service delivery.

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